Jargon-busting software bridges the knowledge gap

Conversations between students and teachers, patients and doctors, and other groups of lay people and experts, such as users and helpdesk staff, can suffer because of the difference in knowledge levels of each party in the conversation - a so-called 'semantic gap.' The expert may use jargon and buzzwords or simply assume a level of understanding of basic principles that is lacking in the lay person. For conversations taking place in the digital realm, via Instant Messaging, for instance, researchers in Japan believe they have the answer...

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