Uncovering the blind spot of patient satisfaction and patient expectations: An international survey
Tuesday, October 25, 2011 - 16:30
in Health & Medicine
Patient satisfaction is increasingly recognized as an important component of quality of care. To achieve a high level of patient satisfaction, providers need to identify and address patients' expectations. However, a new survey reveals that while clinicians think it is important to ask patients about their expectations, they often fail to do so and consequently may not respond adequately.