People hate phone menus and don't trust virtual assistants like Siri

Thursday, April 7, 2016 - 08:31 in Psychology & Sociology

"Just thinking about it makes me break out into hives" reported one man in his 60's. A woman in her 30's said she does everything she can to avoid it, including pretending she doesn't speak English. A woman in her 20's said she'll do an intensive online search, including blogs, websites and forums, to find others struggling with the same problem so she feels "less alone."

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