Non-emergency lines still need a back up plan in case of another meltdown
Thursday, November 27, 2014 - 09:00
in Psychology & Sociology
On November 22, the national police non-emergency 101 and the NHS 111 services suffered disruption as a result of a technical fault in the Vodafone national network. This meant that people wishing to report a crime or discuss a medical problem could not get through to the main service they needed. What followed highlights issues with these non-emergency lines that haven't been adequately addressed by the government.