IT-enabled change must involve the entire organization
Monday, March 29, 2010 - 11:21
in Psychology & Sociology
The secret to successful IT-enabled change is the right balance between "hard" factors like planning, goals, structure and system architecture and "soft" factors like mindset, culture and organisation. This is one conclusion drawn by Einar Iveroth, who has studied the Ericsson Corporation's implementation of a large-scale IT-enabled organisational transformation.