Study describes what companies should do to recover from a product recall
Monday, May 11, 2009 - 09:50
in Mathematics & Economics
A product recall can significantly affect a company's bottom line and its reputation, but a swift recall and restitution to purchasers can minimize harm to the company - and even improve customer satisfaction. A study examining more than 500 toy recalls between 1988 and 2007 suggests ways that firms can minimize the business impact of a recall.
Read the whole article on Physorg
More from Physorg
Related
- Study describes what companies should do to recover from a product recallMon, 11 May 2009, 10:51:51 EDT
- Rutgers study finds many consumers ignore food product recallsTue, 14 Apr 2009, 9:44:00 EDT
- Following peanut product recall, six in ten Americans taking steps to reduce risk of sicknessFri, 13 Feb 2009, 11:30:50 EST
- Did I see what I think I saw?Wed, 28 Jan 2009, 15:43:38 EST
- Thinking crickets -- 'cognitive' processes underlie memory recall in cricketsTue, 4 Aug 2009, 9:09:42 EDT