Targeting Top 911 Callers Can Trim Cost, Improve Patient Care
Thursday, April 14, 2011 - 16:50
in Health & Medicine
Repeated unnecessary 911 calls are a common drain on the manpower and finances of emergency medical services, but a pilot program that identified Baltimore City's top 911 callers and coupled them with a case worker has succeeded in drastically cutting the number of such calls while helping callers get proper care.