Committing to customer services
Lisa Hogarty, who took on the role of vice president for Campus Services almost a year ago, made her strategic vision clear from the start: taking the exceptional service already being performed by Campus Services staff to the next level. One way this is happening is through the creation of a Campus Service Center, which will bring together Harvard University Housing, ID Card Services, and the Parking Office. Located on the eighth floor of Holyoke Center, the Campus Service Center will be staffed by customer service representatives who will be able to assist clients with any of the services currently offered by these three business units. “While many of our services are offered online, we still have members of our community who are traveling between several floors in Holyoke Center and the Blackstone Complex if they need to speak to representatives of our different departments,” said Hogarty. “It makes great sense to...