Rose-colored glasses: Are optimistic consumers more likely to trust salespeople?
People who believe the world is a just place trust salespeople more than consumers who don't -- but only after they've made a purchase, according to a new study in the Journal of Consumer Research. "As consumers, we make many decisions each day that may or may not turn out the way we hope. Since we know salespeople may have their own reasons for the advice and recommendations they give, trusting a salesperson may put us at further risk of making a bad decision," write authors Andrew E. Wilson (Saint Mary's College of California) and Peter R. Darke (York University).
The authors examined how consumers balance the tension between trust and protecting themselves from making bad decisions. For example, in one study, they asked participants to choose between two digital cameras that a salesperson had recommended. Half the participants told the researchers how much they trusted the salesperson before they made their choice; the other half rated their trust after the made their choice. The authors asked all the participants to tell them how much they believed their personal world was a place where they generally got what they deserved. "Our data analysis shows that after making a choice, individuals who believed in a just world trusted the salesperson more than those who did not hold this belief," the authors write. Before making the choice, both groups trusted the salesperson equally, which demonstrates that people use their belief in a just world to cope with the possibility of having made a bad decision.
In another study, the authors manipulated worldviews and found that optimism also led to increased trust in salespeople after purchase decisions, but only when participants did not detect an ulterior motive in the salesperson.
Finally, in a third study, the authors discovered that the coping mechanism they studied only occurred when consumers were considering their own purchases, not others'. They also found that consumers who showed "optimistic trust" ended up more satisfied with their purchase decisions.
"Consumers who believe they live in a just world use this belief as a resource in coping with the difficulty of making consumer decisions, and this has the somewhat surprising effect that they end up trusting salespeople more following a choice," the authors conclude.
- Rose-colored glasses: Are optimistic consumers more likely to trust salespeople?from Science DailyMon, 16 Apr 2012, 16:31:02 EDT
- Rose-colored glasses: Are optimistic consumers more likely to trust salespeople?from PhysorgMon, 16 Apr 2012, 13:00:56 EDT
Latest Science NewsletterGet the latest and most popular science news articles of the week in your Inbox! It's free!
Check out our next project, Biology.Net
From other science news sites
Popular science news articles
- Study of over 250,000 patients suggests that, before an operation, low blood pressure rather than high is a risk factor for death
- Little-known quake, tsunami hazards lurk offshore of Southern California
- ASCO: Component in green tea may help reduce prostate cancer in men at high risk
- Future vaccine may help lower blood pressure long-term
- Researchers unveil new gene subgroup in prostate cancer
- New survey shows 36-percent increase in pediatric patients treated with proton therapy
- Nearly indestructible virus yields tool to treat diseases
- Cognitive impairment predicts worse outcome in heart failure
- Biodiversity: 11 new species come to light in Madagascar
- Mosquito sex-determining gene could help fight dengue fever