Slow websites a source of irritation

Slow websites are a major source of irritation; we simply cannot be bothered to wait. But according to PhD student Marcel Harkema from the University of Twente, there is no longer any excuse for them. "Too many IT systems are built without first considering the quality of the service. A slow website caused by capacity problems, for example, will damage the owner's image." Marcel Harkema carried out research into the factors primarily responsible for software performance, and collated his data into performance models to be used for solving preliminary problems like this.

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