Establishing system for 911 video calling poses design challenges
Thursday, July 5, 2018 - 18:07
in Psychology & Sociology
Implementing 911 video calling may not be far off, with the CRTC asking for new 911 infrastructure to be in place by 2020. But a team of researchers led by SFU professor Carman Neustaedter suggests that while there may be obvious benefits to video calling for 911, there are also technical and social challenges to ensuring the system works optimally.