'Competency-based' service training for flight attendants improves passenger satisfaction
Wednesday, July 5, 2017 - 11:02
in Earth & Climate
Specialized "competency-based" cabin service training for airline flight attendants seems to improve customer satisfaction levels, according to a study in the July 2017 edition of the double-blind, peer-reviewed Journal of Aviation/Aerospace Education & Research (JAAER), published by Embry-Riddle Aeronautical University.