Bad bosses inspire employees to sabotage customers
Tuesday, October 6, 2015 - 06:30
in Psychology & Sociology
When faced with rude customers, people in the service sector sometimes exact revenge – but they're much more likely to do so if their boss mistreats them as well, according to a new study by Professor Daniel Skarlicki and Associate Professor Danielle van Jaarsveld of UBC's Sauder School of Business.