Comforting chatbot
Wednesday, February 5, 2014 - 09:50
in Psychology & Sociology
Chatting with the customer service is now considered normal. But what if 'Eva', 'John' or 'Julia' were capable of not just solving technical problems but also providing us with emotional support? Janneke van der Zwaan investigated this possibility in the NWO research programme Responsible Innovation. She will defend her doctoral thesis on March 10.