The single word most associated with negative hospital reviews
Wednesday, February 20, 2019 - 09:50
in Health & Medicine
When analyzing reviews of hospitals on Yelp, Penn Medicine researchers found that the word most associated with negative reviews, including those rated at one-star, was “told,” which appeared almost 20 percent of the posts. Published today in the Journal of General Internal Medicine, the study points to the value patients and their loved ones’ place on communication […]