Adding human touch to unchatty chatbots may lead to bigger letdown
Thursday, April 18, 2019 - 13:30
in Psychology & Sociology
Sorry, Siri, but just giving a chatbot a human name or adding humanlike features to its avatar might not be enough to win over a user if the device fails to maintain a conversational back-and-forth with that person, according to researchers. In fact, those humanlike features might create a backlash against less responsive humanlike chatbots.