Humans less likely to return to an automated advisor once given bad advice
Wednesday, May 25, 2016 - 13:21
in Mathematics & Economics
The ubiquitous Chat Bot popping up on websites asking if you need help has become standard on many sites. We dismiss, we engage, but do we trust the algorithm that is aiding our experience? Giving us answers and advice? A recent study found that participants were less likely to return to an automated advisor if given bad advice over a human advisor under the same circumstances.