Unhappy customers: Everyone has a right to complain, and does

Monday, March 8, 2010 - 11:28 in Health & Medicine

We've all had that sinking feeling when we got home and a purchase turned out to be damaged, or worse yet, we had no warranty with which to dispute the damage. Are some consumers disadvantaged by income, race, education, or age and therefore less likely to return that product for a refund or an exchange?

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