New Study Examines How Leaders Explain Unpopular Decisions
Wednesday, March 23, 2011 - 13:31
in Psychology & Sociology
Researchers found that when managers give an explanation for decisions that have caused loss, they need to be more specific in addressing the concerns of their followers and the reasons behind their decisions. Being vague or dismissive can actually make things worse. And the greater the loss incurred, the greater was the need for specificity.