Harvard Business School professor to tackle Uber’s controversial internal culture

Tuesday, June 6, 2017 - 16:11 in Mathematics & Economics

After working with Harvard Business School (HBS) to adapt its campus culture and curriculum to be more inclusive of women, Frances X. Frei, UPS Foundation Professor of Service Management and senior associate dean for executive education, took a leave from the School this week to become senior vice president of leadership and strategy at Uber Technologies, the global ride-sharing company.   Frei, an authority on gender, strategy, and corporate culture, will help lead major reforms during a particularly difficult time at the San Francisco-based firm. Uber has been battered publicly recently over its treatment of drivers, an alleged data theft from Google’s self-driving car business, an argument involving its chief executive, the abrupt departure of key executives, and accusations by a former employee of a corporate culture where sexual harassment complaints were ignored. So far, more than 20 employees have been fired, with others under scrutiny amid an internal review. The...

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