Rogers, Fido and Bell call centre workers penalized for reducing plans, offering credits

Monday, October 15, 2018 - 07:30 in Health & Medicine

Current and former employees describe how incentive systems at call centres for Rogers, Fido and Bell mean agents who decrease service plans suffer penalties, leading to a culture of "doing as little as possible" for the customer.

Read the whole article on CBC: Technology & Science

More from CBC: Technology & Science

Latest Science Newsletter

Get the latest and most popular science news articles of the week in your Inbox! It's free!

Check out our next project, Biology.Net